We collect information you provide directly, including:

• Account data — name, email address, and password when you register
• Order data — billing/shipping address, phone number, and purchase history
• Payment data — transaction reference; we do not store full card details
• Contact data — messages submitted via our contact form

We also collect data automatically via cookies and log files: IP address, browser type, pages visited, and referral source. See Cookies for details.

We use your information to:

• Process and fulfil your orders
• Send order confirmations, dispatch notifications, and delivery updates
• Respond to your support requests
• Improve site performance and prevent fraud
• Send promotional emails if you have opted in (you may unsubscribe at any time)

We do not use your data for automated profiling or decisions that produce legal effects.

We do not sell your personal data. We share it only with trusted third parties necessary to run our service:

• Courier partners — to deliver your orders
• Payment processors — to securely handle transactions
• Email service providers — to send transactional emails
• Analytics providers — to understand site usage (aggregate, anonymised data only)

All third-party providers are contractually obligated to handle your data securely and only for the purposes we specify.

We use cookies for:

• Essential cookies — required for the site to function (session, cart, CSRF protection)
• Analytics cookies — help us understand how visitors use the site (e.g. page views, traffic sources)

You can disable non-essential cookies in your browser settings. Please note this may affect some site features such as the shopping cart.

You have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please get in touch with our support team.